RETURN POLICY
NO RETURNS WILL BE EXCEPTED WITHOUT A COPY OF THE ORIGINAL INVOICE
ALL RETURNS ARE SUBJECT TO A 5% RESTOCKING CHARGE. ANY RETURN NOT ACCOMPANIED BY A LEGIBLE COPY OF THE ORIGINAL INVOICE WILL BE SET ASIDE WITHOUT ANY REFUND BEING PROCESSED.
All returns will be credited to the credit card the order was originally placed on.
NOTIFY US WITHIN TEN DAYS of the receipt of your purchase that you wish to return your part. Ship parts back by UPS, INSURED, with a legible copy of your invoice. If you send back your parts through an uninsured carrier and we never get them or get them damaged, we cannot refund you! Parts returned after ten days may be subject to a 20% restocking charge. We stand behind all our parts, and will gladly refund any purchase that you are not completely satisfied by. Our goal is 100% customer satisfaction with our products! But please remember, most of these items are hard to find, this may be all there is!
PARTS RETURNED C.O.D. WILL NOT BE ACCEPTED! If you ship your returned parts back to us COD for the amount of the return, we will refuse the package (as UPS will not allow us to inspect the contents before they take our payment).
UPON RECEIPT AND INSPECTION OF THE PaRT IN QUESTION, we will process your return Back to your credit card. Payments and Credits are processed twice a month, around the 1st and 15th, so your refund may not be IMMEDIATE .
ALL PARTS MUST BE RETURNED IN THE SAME CONDITION (except cores). Please check your part carefully upon arrival to be sure it is the correct part and is in good shape before installing in your car. Any returned part must be in the same condition as when sold, to be refunded. We expect to be able to resell it. The original factory packaging, if any, is also important! Please return cores per the separate core policy included with every shipment that has a core charge on the invoice!
FUEL PARTS, BRAKE PARTS & ELECTRICAL PARTS cannot be returned once they've been installed. Be sure of your troubleshooting skills. Once these parts have been installed they become used. Used parts are not refunded as new, if at all!
SPECIAL ORDERS are usually not returnable. If you return a special order part your return will be subject to a minimum of a 20% restocking charge. In some cases we may make an exception to the restocking charge by taking your part on consignment, which will refund some of your original purchase price (the exact amount to be determined at the point of return by C. Obert & Co.). If you prefer us to consider a consignment, please include a note telling us when you return your special order. We will then mail you a consignment agreement for you to sign and return. The best advice is if you question an application; please ask us before we special order it for you!
ORDERS OF PARTS WHEN THE CUSTOMER PROVIDES THE PART NUMBER will be filled without us questioning what you are doing. If all the parts do not fit the same car, we assume you are working on more than one car, or are laying in spares for a future project. If you are not sure it’s for your car, ask one of our trained salespersons to confirm the application.
SPECIAL ORDERS OF PARTS BY YOUR PROVIDED PART NUMBER may not be returnable if you give us the wrong part numbers. Some of our suppliers either do not take parts back, or return shipping to Europe can be more than the value of the part!
USED PARTS may not be returnable, or may be subject to a 20% restocking charge if the following applies: (a) The part was removed from a parts car specifically for you; (b) our used part supplier refuses to accept the part back . Please ask when you order a used part if either of these conditions will apply to your purchase.
CORE PARTS are not returnable.
OUTSIDE LABOR or LABOR COSTS cannot be refunded if you return a part. If you wish to return a part that has an associated labor cost related to it, the labor charge will not be refunded.
SHIPPING COSTS are not automatically refunded unless it is obviously our mistake. Yes, we do goof up occasionally! If you ask us to issue a UPS call tag to pick up your return, the call tag costs will be deducted from your return UNLESS it was our mistake.
DEFECTIVE PARTS MUST BE RETURNED WITH A WRITTEN EXPLANATION of what is wrong and why. Photographs help identify correct parts if we have supplied the incorrect part. Remember, some items look different than parts used during production. Defective claims are subject to our inspection by our trained technician, Chris. Refunds on defective parts may depend on approval or inspection by the original supplier and may need to be sent back to Europe for inspection, but this is very rare.
In the case an item is judged to be defective we will refund your shipping cost at our UPS ground service costs, or ship you replacement items UPS Ground service at no cost to you. In no case will UPS Express service be used to ship replacement parts or will UPS Express service costs be completely reimbursed.
--------------C. Obert & Co. will NOT pay any Labor charges for repair or replacement of defective or returned parts.--------------
Purchases made on the basis of opinions or recommendations or "Tech Tips" made by anyone at C. Obert & Co. are made at the purchaser's own risk. While C. Obert & Co. makes every effort to insure accuracy; we do not accept liability for any damages or claims resulting from actions taken as a result thereof.
REMEMBER: NO RETURNS ACCEPTED UNLESS ACCOMPANIED BY THE ORIGINAL RECEIPT!
IF YOU HAVE ANY QUESTIONS ABOUT YOUR ORDER, PLEASE CALL (831) 423-0218